First Visit
When planning your visit to our hospital, please remember these will be strange surroundings and your pet may be uneasy. We encourage you to restrain your pet with a leash, in a carrier or in your arms before entering the reception area. Your pet and others in the waiting room will appreciate the extra care.

If you suspect your pet may have a contagious disease, please let us know prior to your visit. We may ask you to wait a moment before bringing in your pet so we may prepare an examination room for you to enter directly. Also, to aid in the initial examination, we may ask that you bring any previous medical records, vaccination certificates or other helpful information. This will help us to establish a thorough and accurate medical history.

When you schedule your pet's first appointment, please arrive a few minutes early to fill out a brief information sheet so we can gather information pertinent to your pet's visit.

We also ask that, for your convenience, you leave your pet in the examination room or place him or her in your vehicle while any medications or supplies are prepared after the veterinarian or technologist have examined your pet. The doctor or technologist will then explain the medication and answer any further questions.

Hospitalization/Boarding
For the safety of all pets in our care, we require that all vaccinations be current on those animals admitted for veterinary care or boarding. Vaccines include distemper, parvovirus, bordetella and rabies for dogs; and panleukopenia, rhinotracheitis, bordetella and rabies for cats. Unless a medical contradiction exists, these vaccinations can be updated at the time your pet is being hospitalized or boarded.

We request that you always leave us a phone number where you may be reached, if necessary.

An animal boarded at our facility for a period of three days or more is given a complimentary bath prior to going home. By providing a pick-up time to our receptionist, we can guarantee your pet is bathed and dried by the time you pick him or her up.

Visiting hospitalized pets is by appointment and permitted at our discretion. A constant flow of people tends to excite all pets in the hospital, including the pet being hospitalized. Please call ahead to schedule visitation times.

Discharging of hospitalized animals requires a time set by out receptionist so that the medications dispensed, home care and nutritional needs can be discussed with you by one of our animal health technologists.

Emergency Service
Emergency services are available 24 hours a day. If you have an emergency, you can call our office number, 270.753.2088, and the answering service will contact the doctor on duty. We will then promptly return your call.

Payment/Fees
Full payment is expected at the time services are rendered or upon discharge of hospitalized patients. This enables us to keep our bookkeeping expenses to a minimum and prevents any finance charges. We welcome payment in cash, personal checks, Visa, Mastercard, Discover, American Express and CareCredit. We also accept Veterinary Pet Insurance.

We make every effort to ensure fees are fair and reasonable. Clients are encouraged to discuss fees before services are rendered. An itemized statement outlining each procedure and medication is given to clients following their pet's office visit. Quotes may also be given ahead of time if so desired. In the case of a hospitalized patient, please feel free to inquire about accumulating fees as well as the progress of your pet.

Pet Insurance
Pets are family members whose love and devotion are returned in equal measure. Whether you have one pet or a houseful of pets, you will want all of them to receive the best medical care when they become ill or injured.

That is why we recommend Veterinary Pet Insurance: So you, as a pet owner, can choose the best care without worrying about how to pay for it. Please ask our receptionist for a brochure outlining the different health plans available and their cost, or log onto the VPI website at www.petinsurance.com or call 800.872.7387.